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When water inside a pipe freezes, it expands — and pipework simply isn't built to handle that pressure. The result is often a crack or split that you won't notice until the ice thaws and water starts pouring out, sometimes causing significant damage before it's spotted.
Pipes in unheated or poorly insulated areas are the most vulnerable: lofts, garages, under-floor voids, and any external pipework, including your boiler's condensate pipe.
Tips:Pro Tip: If a tap suddenly loses pressure or stops running entirely during a cold snap, don't ignore it — that's often the first sign of a frozen pipe forming.
Pipe lagging is cheap, easy to fit yourself, and one of the most effective ways to prevent freezing. Focus on any pipe running through an unheated space, particularly ones close to external walls.
Turning your heating off entirely during cold weather — especially if you're away — lets internal temperatures drop low enough for pipes to freeze. A low, constant background heat (even 12–15°C) is usually enough to keep pipework safe.
Your boiler's condensate pipe carries away the acidic waste water produced during normal operation, and it's often the first thing to freeze in cold weather — because it's usually the pipe most exposed to the outside. If it freezes, your boiler may shut down entirely and display a fault code.
If this happens repeatedly each winter, it's worth having the pipe re-routed or better insulated so it doesn't keep freezing in the same spot.
Frozen pipes are almost always preventable with a small amount of insulation and a sensible heating routine — far cheaper than dealing with a burst pipe and water damage.
If your condensate pipe keeps freezing or you're not sure your pipework is properly protected, our engineers can assess and fix it before winter takes hold.